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Superhost – Foundations of Service Quality
April 20, 2023 @ 9:00 am - 4:30 pm
Customer Service Sets You Apart
No matter what sector your business is in, customer service matters. A bad customer encounter will end up on social media and hurt your bottom line – likewise, people will remember a positive experience, bringing them back as customers and boosting your brand through word of mouth and high ratings.
We are teaming up with the Port Hardy Chamber of Commerce to bring you:
SuperHost Foundations of Service Quality Foundations of Service Quality introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. You will learn about workplace communication, problem-solving, customer and employer expectations, and more.
Thursday, April 20, 2023 9:00 a.m.-4:30p.m. at Seven Hils Golf & Country Club
This one-day class is being provided free of charge for tourism managers and owner operators who want to become Superhost certified. And also, to understand the value of the training as they bring their summer staff on board.
Contact us at info@vancouverislandnorth.ca for questions or additional information.
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